Pacific Alliance International Consulting Sdn Bhd  (formerly known SYM International Trading Sdn.Bhd.-1349628-K) (“the Company”) values your privacy and strives to protect your personal data in compliance with the Personal Data Protection Act 2010.

Upon commencement of business relationship or at any time thereafter, the Company may collect your personal data or for corporations, personal data of relevant individuals in your organisation, for purposes of provision of services you have requested. This Privacy Notice applies to these individuals whose personal data are collected and processed by us.

For the purpose of this Privacy Notice, the term “personal data” refers to any information relating directly or indirectly to you (for individual) and/or relevant individuals in your organisation (for corporation) and/or your transaction with us. This information includes name, nationality, age, date of birth, identity card/passport number, gender, marital status, race, religion, address, email address, occupation details, contact details, financial information, the details of account(s), the type of services subscribed to, information of any past breaches of or convictions under any law and such other relevant information which we may require in order to provide you with our services.

By providing to us the personal data, you hereby consent to the processing of the personal data in accordance with this Privacy Notice, and you confirm that all personal data provided to us is accurate and complete, and not misleading. In the event of any change to the personal data, you will promptly update us so we can amend the information accordingly.

How We Collect Personal Data:

We get most of the information directly from you. The information that you give us when applying for our services generally provides the information that we need. If we need to verify information or need additional information, we may obtain information from third parties, including credit reporting agencies, your representatives and information in the public domain.

How We Use Your Personal Data:

We may use your personal data for one or more of the following purposes (“Purposes”):

(a) to assess your application for our services;

(b) to carry out due diligence or other monitoring or screening activities in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;

(c) the provision of services requested by you;

(d) to manage our business and your relationship with us;

(e) to keep you informed of our services by way of marketing / advertising / promotional materials, emails or calls;

(f) to enable us to discharge our contractual obligations in compliance with legal or regulatory requirements;

(g) for verification of your financial standing through credit reference checks;

(h) to create directories or database;

(i) to attend to your enquiries and complaints and to resolve disputes;

(j) to send you seasonal greetings messages, gifts, newsletters from time to time;

(k) for internal administrative and updating purposes, such as auditing, data analysis, record keeping, risk management or securities;

(l) for any other purpose that is required or permitted by any law, regulations and/or guidelines; and/or

(m) for such other purposes that is incidental or ancillary or in furtherance to the above purposes.

We will retain your personal data in compliance with this Privacy Notice for the duration of your relationship with us, or such period as may be necessary notwithstanding termination of your contractual relationship with us.

The failure to provide personal data to us may affect our ability to deliver optimised service to you. In addition, failure to provide certain essential personal data may result in us being unable to provide you with the services and/or products that you have opted for.

Security of Your Personal Data:

We safeguard the confidentiality and security of your personal data. Where we appoint third party service providers or agents to provide services to us, we ensure that these third parties observe similar security measures as adopted by us.

Retention of Your Personal Data:

We will retain your personal data for the period necessary to fulfil the many different purposes to deliver our services unless a longer retention period is permitted or required by law.

Disclosure Of Your Personal Data:

We may disclose your personal data to the following parties when we believe it is necessary for purposes relating to your application and use of our services and for the conduct of our business:

(a) Our holding company, subsidiaries, related and/or associated companies or their respective employees or representatives;

(b) Your immediate family members and/or emergency contact person as may be notified to us from time to time;

(c) Any third-party service provider, agent or contractors who have been appointed by us or our group of companies to provide services to us;

(d) Our selected strategic / business / marketing partners, sponsors or advertisers who offer promotions or organise contest, events, activities or campaigns for us;

(e) Third party product and/or service providers, suppliers, vendors, distributors, contracts or agents, on a need-to-know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of our services to you;

(f) Our auditors, accountants, lawyers, consultants and other advisors appointed in connection with our business on a strictly confidential basis;

(g) Any party in relation to legal proceedings or prospective legal proceedings;

(h) Data centres and/or servers located within or outside our country for data storage purposes;

(i) Government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies and/or statutory agencies or bodies, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgement of a court or queries from the relevant authorities;

(j) Parties authorised by you; and

(k) Any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order.

Data Transfer and Sharing:

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to another member of our group of companies (including our subsidiaries, holding company and related corporations) or third-party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of security safeguards.

Your Rights and Choices:

You have the right to access and request for correction of your personal data which is inaccurate, incomplete or not updated. Should you have any query, concerns or complaints in relation to this Privacy Notice or how we handle your personal data, kindly email us at admin@pacificalliancegroup.my

If you do not wish to receive marketing / advertising / promotional materials from us, you have the right to request that we stop contacting you or sending you marketing / advertising / promotional materials. Such a request may be made via email to admin@pacificalliancegroup.my

Revisions to this Privacy Notice:

Our Privacy Notice may be revised from time to time. Where the Privacy Notice is revised, it will be posted on our website at https://pacificalliancegroup.my and/or communicated to you via means of communication deemed suitable by us. If you continue to use our services, you shall be deemed to have agreed to accept such changes.